JOLS Tours understand that the right of people to their privacy is important and must comply with data protection regulations.The user is informed and consents to the processing of data provided during navigation on the website and information generated as a result of its use, including, where appropriate, international communications or information transfers.If data provided refers to third-party natural persons other than the user, the latter must guarantee having obtained data and prior consent from the third parties to communicate their data. The user must inform the third party, in advance, the purposes of data processing, communications, and other terms provided in this Policy.

The user declares that they are 18 years or older. Data on minors provided during website navigation must be expressly authorized by a parent or guardian before its management and processing, according to this Policy; including, if applicable, data on healthThe user guarantees the accuracy and truthfulness of the personal information provided and commits to keeping data updated.The use of this website is subject to the Privacy and

Personal Data Processing Policy, the Terms and Conditions of Use, and the Cookies Policy detailed below.By accessing this website and using its contents, you agree to have read and accepted its policies and conditions.

 

JOLS Tours  collect your personal information when you (as a user or organization) purchase or use our services, request information, register for an event, enrol in a seminar, request customer services, or communicate with us through any legal channel, and when reasonably necessary for matters directly related to the functions of JOLS Tours under Data Protection regulations.Personal information we collect and process from you:Identity information such as your name, surname, passport number, the user ID or similar.Contact information such as billing address, delivery address, email address and phone numbers. Financial information, such as information related to payments.Information about transactions, such as payments made by/to you and other details of purchased products and services.Technology information, such as Internet Protocol (IP) address, browser type and version, location, operating system and platform, user ID, and cookies ID used to access our website and other web-based products.

Marketing and communications information, such as newsletters, preferences to receive commercial information from us and, when appropriate, your communication preferences.Other kinds of information you may provide; for example, sent to us via email, etc.

 

JOLS Tours processes your personal information for the purposes listed below, based on the need to process your information to pursue our legitimate interests as a tourism company and improve our services. We use your personal information for the following:

a) Configure and manage your account for all processes of reservations, operations and finances of the company.

b) Reserve tourism services with our suppliers.c) Manage operations and logistics of contracted tourism services.

d) Chat rooms, Whastapp, messages and webinars – we can collect your personal information, records, IP addresses, etc. when you use our chat rooms, message boards, social network forums and others. Data is only used for internal analysis in order to improve the user’s experience and our service.

e) Direct marketing, such as CRM (Customer Relationship Management) and other email marketing processes (e.g. newsletters to circulate important information about our business, such as new products, availability, special deals, and any other basic information).

f) Personalization of your experience, according to your feedback and suggestions, through our tourism services and websites.

g) Marketing strategies and internal research to improve our services, including studies regarding the market change, customer needs, statistical reports, problem-solving, etc.

h) Make payments to tourism service providers such as hotels, car rentals, tour operators and other direct tourism services.

i) Prevent fraud and other criminal activities.

j) For reasons of network and information security so that we can take measures to protect your information against loss, damage, theft or unauthorized access.

k) General management, including mapping your queries, complaints or claims.

 

JOLS Tours and its brands only share or disclose personal information when it is necessary to carry out our business operations and provide services in the best possible way. We may share your personal information with:Tourism suppliers such as hotels, car rentals, local tour operators, private transport services, drivers and tour guides, and other suppliers involved in our regular commercial operations.

 

JOLS Tours uses appropriate policies, processes and procedures to protect your personal information. Our information security policies and procedures are closely aligned with widely accepted international standards and are regularly reviewed and updated to reflect changes in legislation and business.

 

JOLS Tours and its brands retain your personal information for as long as it is necessary to fulfil the purposes for which we collect it, including compliance with legal, accounting and/or reporting requirements.Your rights with respect to your personal information

 

 We strongly recommend that you read the privacy policy of any of these websites you visit. JOLS Tours may change this Privacy Policy at any time. We will notify you by email or by placing a copy of the modified Privacy Policy on our website.